Terms of Use
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Last updated: 9 July 2026
These Terms of Use (“Terms”) govern access to and use of the NorthGate website, materials, consultations, sourcing services, procurement services, trade-support services, supply-chain services, and related offerings made available by NorthGate Trade Solutions ApS, trading as NorthGate (“NorthGate,” “we,” “our,” or “us”).
By accessing our website or using our services, you agree to these Terms. If you do not agree, you must not use the website or services.
1. Company Information
Legal company name: NorthGate Trade Solutions ApS
Trading name: NorthGate
CVR number: 46584260
Website: northgatet.com
Email: contact@northgatet.com
2. Operating Address
NorthGate operates under the legal company name NorthGate Trade Solutions ApS.
Our registered and operational address is:
NorthGate Trade Solutions ApS
Borgergade 4, st. th
6000 Kolding
Denmark
This address may be used for official correspondence, business communication, legal notices, and operational matters related to our services.
3. Age Verification
Our website and services are intended for adult business and professional users.
You must be at least 18 years old to:
Request services in your own name
Contact us for contractual purposes
Accept these Terms
Enter into a commercial agreement with us
If you use our website or services on behalf of a company or other organization, you confirm that you have authority to act on its behalf and bind it to the applicable agreement.
4. Our Services
NorthGate provides trade, sourcing, procurement, supplier, and supply-chain support services for businesses.
Depending on the applicable engagement, our services may include:
Supplier sourcing
Product sourcing
Procurement support
Market and category research
Supplier identification and qualification
Quotation support
Trade coordination
Supply-chain consulting
Sourcing strategy
Supplier communication support
Procurement project support
Business and commercial support services
Website descriptions are provided for general information only. The exact scope, schedule, deliverables, fees, responsibilities, acceptance criteria, support terms, and commercial conditions for a paid engagement will be stated in a proposal, order form, statement of work, service agreement, or another written contract.
If a signed agreement conflicts with these Terms, the signed agreement will apply to the extent of that conflict.
5. Consultations and Service Discussions
A preliminary consultation, website enquiry, discovery call, sourcing assessment, procurement discussion, or service consultation is intended to support initial discussions.
Unless expressly agreed otherwise in writing:
It does not create a paid engagement
It is not a guarantee of project results
It does not constitute legal, financial, regulatory, customs, tax, or investment advice
It may be based on limited information supplied by the prospective customer
A binding engagement begins only when the parties accept an applicable written agreement, order, or proposal.
6. Customer Responsibilities
Customers must:
Provide accurate and complete project information
Give timely access to relevant stakeholders, documents, product details, specifications, and business requirements
Obtain all required rights, permissions, and legal bases for information supplied to us
Review and approve deliverables where required
Make decisions and provide feedback within agreed timelines
Verify supplier suitability before placing orders
Maintain appropriate business, legal, customs, quality, and compliance checks
Ensure that their use of sourcing, procurement, and trade-related information complies with applicable laws and sector requirements
Delays, incomplete information, changes in scope, unavailable customer personnel, supplier delays, or third-party changes may affect delivery schedules and fees.
7. Project Scope and Change Requests
Services will be delivered according to the agreed project scope.
Requests that materially change requirements, products, suppliers, countries, timelines, documents, quality requirements, delivery terms, or commercial objectives may be treated as change requests.
We may provide a revised estimate, schedule, or commercial proposal before beginning additional work.
8. Sourcing, Procurement, and Trade Services
Where NorthGate provides sourcing, procurement, supplier, or trade-support services:
Services will be delivered according to the agreed scope
Customers remain responsible for final supplier selection and business decisions
Customers are responsible for reviewing supplier terms before committing to any purchase
Supplier prices, availability, lead times, and terms may change
Supplier performance may be affected by third-party, logistics, market, regulatory, or operational factors
Quality checks, inspections, certifications, or compliance reviews must be agreed separately where required
Any import, export, tax, customs, insurance, or regulatory obligations remain the customer’s responsibility unless expressly agreed otherwise in writing
9. Third-Party Suppliers and Providers
Our services may involve suppliers, manufacturers, distributors, logistics providers, consultants, inspection providers, payment providers, or other third-party business partners.
Third-party services, quotations, delivery times, pricing, availability, certifications, and product information are generally controlled by those third parties.
We are not responsible for:
Supplier delays or non-performance outside our reasonable control
Changes to third-party pricing or availability
Product or market changes outside our reasonable control
Customs, transport, insurance, or logistics delays
Customer breaches of third-party terms
Information provided directly by third-party suppliers unless we have expressly verified it as part of the agreed scope
We will use reasonable professional care when supporting supplier research, communication, sourcing, and procurement processes.
10. Accounts, Documents, and Access
Where account, platform, document, or system access is required, customers must:
Provide lawful access
Keep credentials confidential
Limit access to authorized personnel
Use appropriate security controls
Notify us promptly of suspected unauthorized access
Remove access when no longer required
Customers must not share credentials in an insecure manner.
We may suspend access where reasonably necessary to protect systems, data, customers, personnel, suppliers, or third parties.
11. Acceptable Use
You must not use our website, services, deliverables, communications, or systems to:
Break applicable law
Infringe intellectual-property, privacy, or confidentiality rights
Process or share data without an appropriate lawful basis
Transmit malware or harmful code
Attempt unauthorized access to systems, accounts, or networks
Circumvent security controls
Conduct unlawful surveillance
Send unlawful or deceptive communications
Source prohibited, restricted, counterfeit, unsafe, or unlawful goods
Misrepresent supplier, product, certification, or compliance information
Use our services in a way that could materially harm NorthGate, our personnel, customers, suppliers, or third parties
We may refuse, restrict, suspend, or terminate work involving unlawful, abusive, deceptive, unsafe, restricted, or prohibited activities.
12. Customer Content and Data
Customers retain ownership of their pre-existing information, materials, product details, specifications, documents, data, supplier lists, pricing information, and other content supplied to us (“Customer Content”).
The customer grants NorthGate a limited right to access, host, copy, modify, transmit, and process Customer Content only as reasonably necessary to:
Provide the agreed services
Communicate with suppliers or partners
Prepare sourcing or procurement materials
Review market or supplier options
Troubleshoot issues
Meet contractual obligations
Comply with applicable law
The customer confirms that it has the necessary rights and authority to provide Customer Content to us.
Where we process personal data on behalf of a customer, the applicable Data Processing Agreement or contractual data-protection terms will apply.
13. Intellectual Property
Each party retains ownership of intellectual property owned or developed independently before the engagement.
Ownership and licensing of project deliverables will be governed by the applicable written agreement.
Unless otherwise agreed in writing:
NorthGate retains ownership of its pre-existing tools, frameworks, methodologies, templates, supplier-research methods, know-how, reusable materials, and general skills
The customer receives rights to project-specific deliverables only after payment of applicable fees
Third-party materials remain subject to their original rights and licences
Website content, branding, graphics, text, and materials may not be copied, republished, resold, or commercially exploited without permission.
14. Confidentiality
Each party must protect the other party’s confidential information using reasonable care.
Confidential information may be used only for:
Evaluating a potential engagement
Delivering or receiving services
Exercising contractual rights
Meeting legal obligations
Confidentiality obligations do not apply to information that:
Is publicly available without breach
Was already lawfully known without restriction
Is received lawfully from another source
Is independently developed without using confidential information
Disclosure may be made where legally required, subject to any lawful notice obligations.
15. Fees, Invoicing, and Taxes
Fees, payment schedules, currencies, taxes, expenses, supplier-related costs, third-party costs, and invoice deadlines will be set out in the applicable proposal, order form, statement of work, invoice, or service agreement.
Customers must pay undisputed invoices within the stated payment period.
We may suspend work or withhold deliverables where payments remain overdue, subject to the applicable agreement and mandatory law.
The customer is responsible for applicable taxes, duties, customs charges, logistics costs, or other charges unless the written agreement states otherwise.
16. Refund and Dispute Policies
Refunds, credits, cancellation rights, rescheduling terms, early-termination charges, payment adjustments, service credits, and dispute procedures are governed by the applicable proposal, order form, statement of work, service agreement, or other written client contract.
If a billing, refund, cancellation, service-credit, or service-related concern arises, the customer should contact NorthGate first at:
We will review the matter in good faith according to:
The applicable written contract
Work already completed
Resources committed
Third-party costs incurred
Supplier or partner costs incurred
Deliverables provided
Service status
Mandatory legal rights that apply
These Terms do not replace any refund, cancellation, dispute, or payment provision agreed in a signed client contract.
17. Dispute Resolution
A party raising a complaint or dispute should provide written details to:
The parties will first attempt to resolve the matter through good-faith discussions.
Unless urgent action is required to protect security, data, confidentiality, intellectual property, service availability, supplier relationships, or another legal interest, the parties should allow a reasonable period for informal resolution before starting formal proceedings.
18. Warranties and Professional Standards
We will perform agreed services with reasonable professional skill and care.
Unless expressly stated in a signed agreement, we do not guarantee:
Specific financial results
A particular cost saving
A particular return on investment
Supplier availability
Supplier performance outside our reasonable control
Uninterrupted third-party services
That all market, logistics, regulatory, or supplier limitations can be identified in advance
Customers remain responsible for final business, legal, compliance, customs, quality, and purchasing decisions.
19. Service Availability and Delays
Delivery dates may depend on customer cooperation, supplier responses, third-party services, access to information, technical findings, logistics conditions, and other factors.
We are not responsible for delays caused by:
Incomplete or inaccurate customer information
Delayed approvals or access
Supplier delays
Third-party outages or changes
Logistics, customs, or transport delays
Events beyond our reasonable control
New legal or regulatory requirements
Customer-requested scope changes
We will communicate material delays and use reasonable efforts to reduce their impact.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Subject to that restriction and any different provision in a signed agreement, NorthGate will not be liable for:
Indirect or consequential losses
Loss of profits
Loss of anticipated savings
Loss of business opportunity
Loss of goodwill
Supplier failures outside our reasonable control
Logistics, customs, or third-party delays outside our reasonable control
Loss caused by customer instructions, unauthorized access, or customer-supplied data errors
Where no separate liability provision applies, our total aggregate liability arising from the relevant services will not exceed the fees paid or payable for the affected services during the 12 months before the event giving rise to the claim.
21. Indemnification
The customer is responsible for claims, losses, or costs arising from:
Customer Content that infringes third-party rights
Unlawful customer instructions
Customer misuse of deliverables or services
Processing undertaken without required permissions
Sourcing or procurement of restricted, counterfeit, unsafe, or unlawful goods
Material breach of these Terms
Any indemnification obligations may be further defined or limited in the applicable written agreement.
22. Suspension and Termination
We may suspend or terminate access to services where:
Fees remain materially overdue
These Terms or another agreement are materially breached
Use creates a serious legal or security risk
Customer instructions are unlawful
Continued delivery could harm systems, personnel, customers, suppliers, or third parties
Suspension is required by law or a competent authority
Where reasonably possible, we will provide notice and an opportunity to resolve the issue before termination.
Termination of paid services, project handover, outstanding fees, and data return or deletion will be governed by the applicable agreement.
23. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising from them are governed by the laws of Denmark.
The parties will first attempt to resolve disputes through good-faith discussions.
Unless mandatory law or a signed agreement requires otherwise, disputes that cannot be resolved informally will be submitted to the competent courts of Denmark.
24. Changes to These Terms
We may update these Terms to reflect legal, technical, operational, or business changes.
The updated version will be published on our website with a revised “Last updated” date.
Continued use of the website after the updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law.
Changes to an existing paid engagement will remain subject to the applicable signed agreement.
25. Company Contact Information
NorthGate Trade Solutions ApS
Trading name: NorthGate
CVR number: 46584260
Registered office address: Borgergade 4, st. th, 6000 Kolding, Denmark
Company operational address: Borgergade 4, st. th, 6000 Kolding, Denmark
Website: northgatet.com
Email: contact@northgatet.com